Picture This Tile Designs
Kitchen Backsplash Tile Murals
Decorative Ceramic Wall Tile Murals, Accents and Collector Plates
A subsidiary of The Tile Mural Store
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Frequently Asked Questions
What tile color choices do I have for the design I've chosen?
On the order form you will see three choices for color - white, bone (very pale beige, also known as biscuit) and custom.  Any design can be made on the tile color or your choice.   The custom option is there for those that want the design made on their own specialty tile or on different color other than bone or white.  If the custom option is chosen then you must send us the tile that you want the design made on.  Most any tile will accept the design so long as it is glazed (doesn't mean shiny - even non-shiny tile is still glazed) and it is made of ceramic or porcelain.  The only tile that usually is not glazed is the Mexican terra cotta type tile. Your tile dealer can tell you if your tile is glazed or if it is ceramic or porcelain.  If you are going to use porcelain tile please let us know as porcelain takes a different firing temperature than ceramic.  Please note that the lighter the tile the better the design will appear.  Darker tile has a darker glaze and since the design will "sink" into and under the glaze during firing, if the glaze is dark it will hide some of the detail of the design.  If you choose custom as the tile color we will give you our address to ship your tiles to when we confirm your order.  
How do I match your tile to the rest of the tile I'll be using in my project?
We purchase our tile from Lowe's and the Home Depot.  This way, our customers across the country can match any "plain" tile they need to finish the project with the tile we use.  The Lowe's where we purchase our tile from carries the manufacturer American Olean.  The Home Depot carries United States Ceramics.  You may want to check with the stores near to you just to be sure they carry the same manufacturer so you'll know that the tiles will match.  The tiles we purchase are the standard "in-stock" tile that these merchants carry.  
How long does it take for you to make my tile?
We do not keep a "stock" of finished tiles.  Each order is custom made as it is ordered and so we ask that you please allow about 21 days for your tiles to be made for you.  We will always send out orders just as soon as they are completed and in most cases, we can ship tiles within 14 days but sometimes we receive so many orders that we will need the full 21 days to complete your order.  If you need your tiles more quickly than that, just let us know and we will see what we can do to get them out to you more quickly.  We take great care and pride in the designs we ship.  We never want to compromise quality to rush an order.
How much will the shipping costs be and how many days does it take for my shipment to arrive?
We usually ship your order via UPS ground service.  Shipping costs are based on the weight of the shipment and the distance it will travel.  We ALWAYS send a confirmation e-mail to the address given to us on the order form to let you know the total cost  with shipping (via UPS ground), of your order so you'll know right away what the shipping costs will be.  Orders are shipped from Florida.  Any shipment going to a location in Florida will arrive in 1 business day.  Shipments going to, GA, LA, MS, AL, TN, KY, SC, NC, VA & WV (most parts) will arrive in 2 business days. Shipments going to NYC, Southern WV and the states of   NJ, PA, TX, OK, AR, KS, MO, Il, IN, MI & OH will arrive in 3 business days.  Shipments going to NY, WI, MN, IA, NE, CO, NM & AZ will arrive in 4 business days.  Shipments going to CA, NV, UT, WY, SD & ND will arrive in 5 business days.  Shipments going to WA, ID, MT & OR, and one small area of CA will arrive in 6 business days.  If you need your package to arrive sooner, you can always request a faster shipping method.  We will let you know the options and costs before finalizing your order.  We do not charge you anymore than UPS charges us to deliver your package.  There are no "handling fees" attached to your order.
I've placed an order and now I need to cancel it.  What do I do and will I be charged?
Although completing and submitted the order form is an authorization for us to charge your credit card for your order,  orders may be cancelled within 24 hours of submitting the form without charge or penalty.  After that, a 50% penalty will be imposed for orders cancelled after 24 hours of submission.  This charge is necessary to partially off-set our time and costs of the materials used in creating your design.  With hundreds of designs available on your choice of tile color and finish, it is rare that we receive a request for the same exact order as anyone else.  If an order is cancelled after we have begun making the tile, there is little chance anyone else would place an order for the exact same design on the exact same tile color and finish and so there is little chance that we could re-sell the cancelled order.  If you need to cancel an order, just let us know ASAP and if we have not started to make your tile, you will not be charged anything.
What hours/days are you open?
Of course, the internet allows us to be "open" 24 hours a day, 7 days a week so you can shop at your convenience whenever the mood strikes but we need to sleep sometime!  We generally answer e-mail and confirm orders Monday through Friday from 9:00 am to 5:00 pm Eastern Time.  We always try to respond to all our e-mails just as quickly as possible and on a first come, first serve basis.  If you've sent us an e-mail and haven't heard back from us between the times above, give us another try.  Glitches in the system can sometimes cause us to not receive a message.
I have some questions and I'd rather speak to someone.  How do I speak with someone?
The only reason we do not advertise our address and phone number on the website is due to the bad business practices of spammers.  We receive countless spam e-mails each day and it takes a lot of time to weed through all that spam mail.  We would simply be overwhelmed if the spammers got a hold our address and phone number too.  If you have questions we would love to hear from you.  Just drop us an e-mail with your name, phone number, time zone (or State) and a good time range to call you and we will call you.  It would be our pleasure to speak to you and assist you in finding the perfect design for your home.
Can the size or colors of a design be changed?
Unfortunately, the size  and colors of a design can not be changed.  The way a design appears on the website is the only way it can be made for you.
I am trying to match a particular shade of a color in my home.  How can I be sure that the color in the design will match?
The shade or hue of exact colors are impossible to match and determine for a number of reasons. The most important factor that determines the color we see on the website or when a design is printed is the settings of your particular monitor and printer.  Color is interpreted by each brand of monitor and printer differently.  For instance, what looks or prints as a light pink color on your monitor and printer may be a shade or two darker on mine.  It will still be pink - but the shades will be different.  That is because the setttings of our equipment are different from mine.  Also, keep in mind that the way humans interpret color is determined by the number of color "cones" in our eyes.  Even people perceive color differently.  You may see a particular color lighter or darker than the way I see it.  As an example, the color we both perceive may be purple, but the shade won't be the same for each of us.  The third factor that determines the color on the finished and fired tile is that the colors are actually made up of heavy metals and salts. When the tile is fired at high temperatures in the kiln, a chemical reaction occurs from the high heat between the metals and salts to create the colors that we see.  Kiln firing is much still an art and not an exact science.  Things like outdoor temperature and humidity affect the final color as well as these things affect the rate and speed of the firing causing the chemical reactions to happen slower or faster and that affects the final color.  When you look at a design and you see, for instance, the color purple.  The finished tiles will have purple in them but the shade could be lighter or darker than what you see on your monitor or print from your printer.  Trying to match an EXACT shade of a color is just not possible.
I still have questions.  What do I do?
Send us an e-mail, of course.  We'd love to hear from you!

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Picture This Tile Designs
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